Refund and Returns Policy
At Plaits Hair Design, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your product, we’re here to help. Please read our policy carefully to ensure a smooth return process.
Returns Eligibility:
- Items can only be returned if they are unopened, unused, and in re-saleable condition with all tamper-resistant seals, packaging, and any cellophane intact and unopened.
- All personal care products may be returned for a full refund or exchange within 7 days of the purchase date provided that they are in their original packaging (including cellophane wrap, tamper-proof seals, and lids), are in an unused condition, and are re-saleable.
- No price stickers or labels may be removed.
- Any personal care product which does not meet the client’s expectation for any reason whatsoever may be returned to the supplier. A toll-free number will be provided, and the supplier will assist the client with any unsatisfactory product.
- Items purchased on sale or discount may not be returned.
- For reasons of hygiene, brushes may not be refunded or exchanged unless they are defective.
Return Process:
- Contact our customer service team within 7 days of receiving your item(s) to initiate the return process.
- Pack the item(s) securely in the original packaging, ensuring all seals and packaging are intact.
- Ship the item(s) back to us, ensuring the goods remain your responsibility until they are received and signed by us.
- Upon receipt and inspection of the returned item(s), we will process your refund or exchange as per our policy.
Handling Fee:
- All goods returned will incur a 15% handling fee.
Contact Us:
If you have any questions about our refund and returns policy, please contact our customer service team.